Frequently Asked Questions (FAQ) Regarding LBNL's Credit Card (USBank)
Q: While putting in a request for on-line statement access for corporate card, US Bank asks for the Lab's "Organization Short Name". What is it?
A: The Organization Short Name is UOFCA.
Q: Why does the Lab have a corporate card program?
A: The corporate card program was established to provide a convenient vehicle for employees to pay for travel and business expenses, and to reduce the need for cash advances.
Q: Can I charge non-LBNL charges to my account? Costs incurred for official Laboratory business, as allowed by Contract 31 and Laboratory policy, can be charged to the account and will be reimbursed.
A: While on LBNL business travel, there are times when costs are incurred that will not be reimbursed through the Laboratory's Travel Policy (11.08). Examples of these types of transactions include: meals which exceed the daily per diem and certain non-lodging related costs incurred at the hotel. Charges such as these which are incidental to LBNL business travel may be charged to the US Bank Travel Card but are the employee’s/traveler’s responsibility.
Personal charges, unrelated to Laboratory business purposes, are not to be charged to the LBNL/US Travel card.
Q: Will a credit check be performed at time of application?
A: Credit checks will not be made on applicants. The card is issued based on Berkeley Lab's request.
Q: Is there an annual fee for the card?
A: No. Cards are issued at no annual cost to the employee or the Lab.
Q: Whose responsibility is it to pay the bill?
A: The employee is responsible to pay their individual bill each month.
Q: What if my card is lost or stolen?
A: Contact US Bank Customer Service at 800-344-5969, immediately.
Q: Is the USBank Visa Corporate Card like other Visa credit cards?
A: No. Unlike other Visa cards that have a revolving line of credit, the USBank Visa card is a charge card, not a credit card. The balance is payable in full before the next billing.
Q: What are the payment terms?
A: The monthly statements are due and payable each month. At no time are balances to be carried forward into the next period.
Q: What happens if my payment is not received within 60 days?
A: A delinquency fee of 2.5% is applied to an account that is 60 days past due. Payment of the fee is the responsibility of the cardholder and is not reimbursable. Card privileges will be suspended at 60 days if a payment has not been received.
Q: What happens if my payment is not received within 90 days?
A: No payment within 90 days will result in the cancellation of the account. Reinstatement will require application and credit reports may be requested.
Q: What if I have a question concerning my account?
A: Contact Customer Service at 800 344-5696, 24 hours a day, 365 days a year.
Q: What if my card is lost or stolen?
A: Call 800 344-5696 immediately. A report will be filed and a new card (with a new account number) will be issued immediately.
Q: Can I access cash through my USBank Visa card?
A: Yes. You can access cash at over 167,000 ATMs and 375,000 member banks worldwide using the Personal Identification Number (PIN) you receive in a letter about 10 days after receiving your card. There is a 2.5% transaction fee ($2.00 minimum, $10.00 maximum) when you generate a cash advance.
Q: What is my travel accident insurance coverage?
A: Primary coverage, protects against losses caused by a) common carrier accident, or b) an accident while on the way to or from the terminal in a common carrier such as a taxi, bus or airport shuttle, provided the ticket is charged on the USBank Visa card in advance of departure from the terminal. The coverage extended to the cardholder is $500,000. There is no charge for this coverage.
Q: How do I apply for the insurance?
A: All the insurance you receive is automatic and a benefit of carrying the USBank Visa Corporate Card.
Q: Can I designate a beneficiary for the Common Carrier Insurance?
A: Yes. Please call Customer Service at 800 344-5696 for beneficiary forms.
Q: Is there insurance in the event something happens to my luggage while traveling?
A: You are eligible for baggage insurance when the common carrier ticket was charged to the USBank Corporate Visa Card. You will receive reimbursement for the cost of the replacement of the luggage and it's contents claimed up to a) the equivalent amount paid by the common carrier, or b) $1250 contingent that the luggage was checked with the common carrier and lost due to theft or misdirection by the carrier.
Q: What if I have questions regarding insurance?
A: You can call 800 847-2911 if you have questions regarding the rental car, flight or baggage insurance or if you need to file a claim.